Is a Picture Still Worth 1000 Words if You Don't Understand the Language?

Modeling business processes offers an effective way of capturing end-to-end requirements for a solution.  It also clearly communicates the business scenario and corresponding solution in a way that can be understood by both business and technology professionals.  This communication does hinge upon consistency in modeling, output format, and even the approach that is used.

In working with various organizations on their process modeling efforts, I have come across a common problem.  Organizations tend to have a wide degree of variation in modeling approach and symbology, resulting in confusion and lost productivity.

I have compiled the following guidelines, aimed at assisting organizations of all shapes and sizes with approaching process modeling in a consistent and non-ambiguous fashion.

-         Choose a single tool for use in process modeling.

-         Use a standard such as Business Process Modeling Notation (BPMN) to provide a consistent set of symbols for describing your processes.

-         Identify and document a common symbol library to be used with process modeling (even BPMN-compliant processes can be interpreted differently).  The symbol library should include list of symbols as well as definitions for how they should be used.  For example: How will asynchronous actions be represented? How will sub-processes be represented? How will looping process flows be depicted? and etc.

-        Provide a text narrative (possibly a formal business use case) to describe how each process model works.  This provides a description of the process that may convey assumptions, conditions, and standard execution flow details that otherwise may not exist or may not be obvious in the process model.

-        Consider crafting a big picture view for how all processes work together. This could be an enterprise portfolio that places processes in context or a sort of activity diagram that shows the hand-off and interaction of various processes.

-         All process models should have a noun and a verb in their name, not just a single word.  For example: Rather than ‘Order Process’, you might have ‘Order Resource Process.’  Rather than ‘Schedule Process’ you could define a ‘Schedule Event Process.’ 

Modeling business processes provides a valuable, visual artifact that enhances project communication.  It does, however, hinge upon a critical assumption that the model will be interpreted in an unambigious fashion.  By following a handful of modeling best practices, organizations can improve the consistency of their models and promote clarity in interpretation.

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Details about the post you're currently reading:

• Title: Is a Picture Still Worth 1000 Words if You Don't Understand the Language?
• Written on: May 11th, 2009
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About

Kyle Gabhart is the Director of Emerging Technologies for Web Age Solutions, a leading provider of Custom IT Education and Mentoring. He has extensive experiencing in designing, aligning, developing, and managing Enterprise Architectures for organizations of all shapes and sizes. Kyle frequently writes and speaks for international audiences and occasionally people listen.

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